FAQ

 What are the key ingredients in your Fresh Start Face Wash?

Our Fresh Start Face Wash is enriched with natural ingredients like aloe vera, chamomile, green tea extract along with AHA BHA, designed to cleanse and refresh your skin.

How should I use the Supple’U Serum?

Apply a few drops of Supple’U Serum to clean, dry skin before your moisturizer. Gently massage it in and let it absorb for best results.

 Can I use the Fountain of Youth Serum and Get…Set…Glo’ Serum together?

You may use these two powerhouse serums at different times in the day.

Use Get…Set…Glo’ Serum in the morning after “fresh start” for a rejuvenating and radiant skin routine.

Fountain of Youth Serum, is best applied at bedtime.

How does your Screen De’fens Sunscreen protect my skin?

Screen De’fens provides broad-spectrum SPF protection and guards against UV rays, helping to prevent sun damage and premature aging.

Do you offer international shipping?

Yes, we ship our products internationally. Please check our shipping page for more details and delivery times.

What is your return policy?

We offer a 10-day exchange policy in the unforeseen cases of a damaged shipment , please contact our customer support for return instructions.

Are your products tested on animals?

No, we are proud to be cruelty-free. Our products are not tested on animals.

Can I find your products in local stores?

Our products are available exclusively through our website. We do not have physical store locations.

What is the shelf life of your skincare products?

Our products typically have a shelf life of 12 to 24 months. You can find the specific expiry date on individual product packaging.

Are your products suitable for all skin types?

Our products are formulated to be suitable for a wide range of skin types, but individual results may vary. 

It's recommended to perform a patch test if you have sensitive skin and follow strict sun protection.

Do you offer any discounts or promotions for first-time customers?

Yes, we do offer loyalty benefits and  special promotions for new customers. Check our website or subscribe to our newsletter to stay updated on the latest offers.

What is the best way to contact your customer support team?

You can reach our dedicated customer support team through the "Contact Us" page on our website. We aim to respond to inquiries within 24 hours.

Can I use your serums with other skincare products from different brands?

While our products are designed to work well together, you can incorporate them into your existing skincare routine. However, we recommend performing a patch test if combining with other brands.

Are your products safe for pregnant or nursing individuals?

For specific concerns during pregnancy or nursing, it's advisable to consult with a healthcare professional. They can provide personalized guidance based on your unique situation.

What makes your Fountain of Youth Serum unique?

Our Fountain of Youth Serum is formulated with hyaluronic acid and peptides to help reduce the appearance of fine lines and wrinkles, promoting a more youthful complexion.

Can I use the Get…Set…Glo’ Serum as a makeup primer?

Yes, the Get…Set…Glo’ Serum can be used as a makeup primer for a smooth, glowing base. Allow it to absorb fully before applying makeup.

How can I track my order after purchase?

Once your order is shipped, you'll receive a tracking number via email. You can use this to monitor the delivery status on our website or the courier's website.

Are your product containers recyclable?

We are committed to sustainability. Our packaging is designed to be recyclable. Please check with your local recycling facilities for proper disposal instructions.

 Do you offer a skincare routine recommendation for specific skin concerns?

Yes, we provide personalized skincare recommendations. 

Contact our customer support with your specific skin concerns, and we'll be happy to assist you.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. 

You can choose your preferred method during checkout.